Privacy Policy

Privacy Policy for Century 21 UK Estate Agency

Effective Date: [02.10.2023]

1. Introduction

Century 21 UK ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website and use our services. By using our website or services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect personal information from you when you use our website or engage with our services. This may include, but is not limited to:

  • Name
  • Contact information (such as email address, phone number, and postal address)
  • Property details and preferences
  • Financial information related to property transactions
  • Any other information you provide voluntarily

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, and operating system. We may also collect information about your usage of our website, such as pages visited and the date and time of your visits.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Providing Services

We use your personal information to provide estate agency services, including helping you buy, sell, or rent properties. This may involve sharing your information with other parties, such as property sellers or buyers, as necessary to complete transactions.

3.2 Communication

We may use your contact information to communicate with you about property listings, updates, promotions, and other relevant information. You can opt out of these communications at any time by following the provided instructions.

3.3 Improving Services

We may use your information to analyze website usage patterns, improve our website and services, and enhance the user experience.

3.4 Legal and Regulatory Compliance

We may process your personal information to comply with legal obligations or respond to legal requests, such as subpoenas or court orders.

4. Sharing Your Information

We may share your personal information with third parties in the following situations:

4.1 Service Providers

We may share your information with service providers, such as IT vendors and marketing agencies, who assist us in providing and improving our services.

4.2 Legal Compliance

We may disclose your information to comply with legal obligations, enforce our policies, respond to legal requests, or protect our rights, privacy, safety, or property, as well as that of our customers or the public.

4.3 Business Transactions

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

5.1 Access and Correction

You can request access to and correction of your personal information that we hold. If you have an account with us, you may be able to update your information directly through your account settings.

5.2 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

5.3 Withdrawal of Consent

If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

5.4 Deletion

You can request the deletion of your personal information under certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.

To exercise these rights or for any questions or concerns regarding your personal information, please contact us using the contact information provided in Section 9.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure.

7. Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law.

8. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your website usage. You can manage your cookie preferences through your browser settings.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will provide notice of any material changes by posting an updated Privacy Policy on our website.

Please review this Privacy Policy periodically to stay informed about how we are protecting your information.

By using our website and services after the effective date of any changes to this Privacy Policy, you consent to the revised Privacy Policy.